FAQ

Frequently Asked Questions

I HAVE LOST MY LITTLE HEX WRENCH USED TO ADJUST/REPLACE THE CABLE. WHERE MAY I FIND ONE?

The hex wrench is .05 inch. Due to its small size, it is difficult to find at most hardware stores. Shoot us an email and we will hook you up!

WHAT IS THE DIFFERENCE BETWEEN THE DIFFERENT JUMP ROPES FOR SALE ON THE SITE?

Unless stated otherwise on the website (special editions or releases), we offer only one type of rope (GEN 2.0 Speed Rope) that differs only by color scheme.

HOW LONG DOES DELIVERY TAKE TO EUROPE?

Generally, it takes 10-14 days for a shipment to arrive at its destination, but many times is sooner.

WHAT DO I DO IF I HAVE A PROBLEM WITH MY JUMP ROPE?

Please contact us by email and we will get back with you asap. Generally, we can send you parts and get you back up and jumping. Occasionally, we will need you to ship your rope back to us so we can fix it or, in some cases, replace your jump rope.

WHAT TOOLS WILL I NEED TO ADJUST THE CABLE LENGTH?

All tools and instructions included. In most cases, it will be unnecessary to clip any excess cable after adjustment.

IF THE ROPE IS FULLY ADJUSTABLE, WHY IS IT NECESSARY TO PROVIDE YOU WITH MY HEIGHT?

We use your height in order to provide you with a cable that fits your general height range. This ensures that any excess cable remaining after adjustment is likely to fit conveniently inside the handle. No need to clip the excess cable.

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